15. Return Policy
Legal Right of Withdrawal
If you trade as a consumer, you can withdraw from the Contract within 14 calendar days without justification. The withdrawal period expires after the expiration of 14 calendar days from the day that you or a third party designated by you, other than the carrier, acquired physical possession or control of the products, or in the case of ordering more products after the expiration of 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired physical ownership or control of the last product.
To exercise the right of withdrawal, you can either inform the e-angelshop by calling +302241028380, or at firstname.lastname@example.org for your decision to withdraw from this Agreement explicitly. If you withdraw from this Agreement, we will refund you without delay and in any case within 14 days from the day we received the products in excellent condition (see par. 14 - non-withdrawal), all payments we have received from you, except delivery costs (except for periods with free shipping as a promotion).
The return will be made with the same payment method you used for the original transaction. In any case, you will not be charged for the first change. For each subsequent one you will be charged with the respective return cost + the cost of re-shipment.
It is considered that you have done it on time if you have delivered the products before the 14 day deadline.
You are responsible for any impairment of the products as a result of such treatment that alters their nature, characteristics and functionality.
Acceptance of the change requires proof of purchase, a copy of which will be included in the package with the product to be returned and the original packaging. Returned items should be in excellent condition with no signs of use.
IMPORTANT NOTICE When sending your products outside the EU, state that there is no value in the mail and state that you are sending our products to us for return / exchange / repair. Failure to do so may result in a refund and the parcel will not be accepted.
16. Inability to Withdraw
You may not withdraw from the Contract when the object of any of the following products is:
• When the product is tailored to the customer's needs.
• When the product has been washed.
• When used in any way.
• When it does not have all its labels.
• When it does not have its original packaging.
• When the cover has been removed from the bottom of the swimsuit. adhesive. It is NECESSARY, for reasons of hygiene, that the swimsuits are tested with underwear.
• Returns to the bottom of underwear for hygiene reasons are not accepted.
• When the product is engraved.
Your right to withdraw from the Contract applies only to products that are returned in exactly the same condition in which you received them. No amount will be refunded if the product has been used after opening, if the product is not in the same condition as it was delivered or if it has been damaged. Therefore, you need to take proper care of the products while they are in your possession. Please return the products using or including their original packaging, instructions and any other documents that may accompany the products. In any case, you must return the products together with the receipt you received upon delivery.
17. Return procedure
Upon withdrawal, the corresponding products must be returned as follows:
Returns by courier company: If you choose to return a product via courier company, you should contact us via our online contact form at +302241028380, or by writing through the live chat channel (live chat) , or at email@example.com to arrange for the receipt of the product from your home. You must return the product in the same package you received following the instructions described in the "RETURNS" section of this website.
This option does not incur any additional costs for you if it is your first return.
If you choose not to use the free refund methods available, you will incur a refund. Please note that if you wish to return the goods to us in any other way, we have the right to charge you for any direct costs we may incur in receiving the products in this way. After examining the returned product in detail, we will let you know if you are entitled to a refund.
And provided that it is within the legal deadline and that all the goods that make up the package are returned. The refund will be paid as soon as possible and in any case within 14 days from the day we receive your parcel. Refunds will always be made using the same method as when you paid for your purchase. You are responsible for the cost and risk of the products being returned to us as described above.
18. Returns of Defective Products
In case you consider that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately via phone +302241028380, or at firstname.lastname@example.org, describing in detail the product and its defect and we will give you instructions for further actions. You can deliver it to the courier company that we will send to your house. You must return the product together with the receipt you received upon delivery of the product. We will carefully review the returned product and notify you via email within a reasonable time if you are entitled to a refund or replacement (if any). The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the day we will confirm by e-mail that you are entitled to a refund or replacement of the defective product.
In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred for the return of the product. Your refund will be made using the same method of payment at the time of purchase. Your legal rights are not affected by the current legislation.
19. Right to cancel and return products ordered from abroad.
If you have ordered products through this website from another country outside Greece, the above for returns applies with the restriction that returns are made through Greek Post. At the same time we would like to inform you that you will be charged the shipping costs and return costs except in the case of defective products, where this term does not apply.