Terms of service
TERMS OF PURCHASE AND USE IN THE ONLINE STORE e-angelhop
This document (along with any document referenced herein) sets out the terms and conditions governing the use of this website
These Terms may be amended. It is your responsibility to read them at regular intervals, as the Terms that are in force at the time of drafting the Contract (as defined below) are also applicable. If you have any questions regarding the Terms or the Data Protection Policies you can contact us at the contact phone or the contact email. The Agreement (as defined below) may be executed, at your option, in any of the languages in which the Terms are available on this website.
2. Our Data
The sale of products through this website under the name e-angelshop is carried out by "Maria Angelou, Tourist Items, Clothing and Footwear", a Greek company based in Rhodes, 20 Lachitos Street, TIN: 101680769 / Rhodes Tax Office .
3. Your Details and Your Visits To This Website
The information or personal information you provide to us is subject to processing under the Data Protection Policies. By using this website you provide your consent to the processing of this information and data and you declare that all information and data you provide to us is true and accurate.
4. The Use of our Website
By using this website and / or placing an order through it, you undertake: a. Use the website only to submit legitimate questions or orders. b. Do not place false or fraudulent orders. If we reasonably consider that such an order has been submitted we have the right to cancel it and inform the competent authorities. c. Provide us with your correct and accurate e-mail address (e-mail), your e-mail address and / or other contact details.
5. How the Contract is drawn up
The information contained in these Terms and the details contained on this website do not constitute a sale proposal but an invitation to update. No contract will be deemed to have been concluded between us and you with respect to any products, except when your order is expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, then it will be refunded in full. To place an order you will be asked to follow the purchase process and press the "Approve Payment" button.
You will then receive an e-mail from us confirming receipt of your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted, as this is a suggestion from you to us to purchase one or more products. All orders are accepted by us and this acceptance will be confirmed by sending you an e-mail confirming that the product has been shipped ("Shipping Confirmation"). The contract for the purchase of a product between us ("the Contract") will be considered concluded only when we send you the Shipping Confirmation
The Contract will only apply to products whose shipment we have confirmed in the Shipping Confirmation. We are not obliged to supply you with any further products that may be part of your order, only when the shipment of these products is confirmed with a separate Shipping Confirmation.
6. Product Availability
All product orders depend on their availability. In this light, in case of difficulties in supplying or depleting the products in stock, we reserve the right to inform you about similar products of equal or superior quality and value, which you can order. If you do not wish to order such products, we will refund the amount you may have paid in full.
7. Order Rejection
We reserve the right to withdraw from this website any product at any time and / or to remove or edit any material or content on this website. While we make every effort to process all orders placed with us, exceptional circumstances may arise in which we may have to refuse to process an order after we have already sent you the Order Confirmation, which we reserve the right to process. at any time in our sole discretion. We have no responsibility to you or any third party for withdrawing any products from this website, as well as for removing or editing any material or contents of the website or for refusing to process or accept an order after we have sent you the Order.
Without prejudice to the provisions of condition 6 above regarding the availability of products and subject to exceptional circumstances in this case, we will make every effort to complete your order for the product (s) listed on the Shipping Confirmation by the delivery date specified in the Shipping Confirmation or, if no delivery date is specified, within the estimated time period displayed when selecting a payment method.
However, delays can occur in cases such as adapting products to customer requirements, depending on the delivery area or in unforeseen circumstances. For the purposes of these Terms, "delivery" shall be deemed to have taken place or the order shall be deemed to have been delivered when you or a third party designated by you, other than the carrier, has acquired physical possession or control of the products, the which will be evidenced by the signing of the receipt of the order at the agreed delivery address.
9. Impossibility of Delivery
If it becomes impossible for us to deliver your order, it will remain in the store of each shipping company for about seven working days - depending on the region. After this period, if the said order has not yet been delivered for reasons not due to our fault, we will consider that you wish to cancel the Contract and the Contract will be considered terminated. As a result of the expiration of the Contract, we will refund any payment we received from you, the way you make the payment in our online store, but after you bear the cost of shipping and shipping to you and return to us.
10. Risk Transfer and Product Ownership
Responsibility for the products is transferred to you once you or a third party designated by you, other than the carrier, has acquired physical ownership or control of the products. Ownership of the products passes into your hands either with the full collection on our part of all amounts due in relation to the products, including shipping costs, or with their delivery (as defined above in term 8) if it takes place later from collection.
11. Price and Payment
The price of each product will be the one set at any time on our website, except in cases of obvious error. We always make sure that all prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and give you the opportunity to re-confirm the order at the corrected correct price or cancel it. If it is not possible to contact you, we will consider that your order has been canceled and we will refund you in full any amount you have paid.
We are not obliged to supply you any product at the wrong lower price (even if we have sent you the Shipping Confirmation), in case the price error is obvious and indisputable and can be reasonably recognized by you as the wrong price. The prices on our website include VAT but not the shipping costs, which are added to the total price as shown in the Purchase / Delivery Cost Guide, the content of which is an integral part of these Terms.
Prices are subject to change at any time, however, without prejudice to any of the above, any changes will not affect the orders for which you have already been shipped.
12. Shipping Cost of the Products
For orders over 100 euros, shipping is free.
For orders under 100 euros, the shipping cost is 4.20 euros for all shipments within Greece by General Post, except for shipments to inaccessible areas where shipments are made by ELTA.
Europe and rest of world:
The shipment is made with ELTA and the charge is made depending on the country and the weight of the products of the order as it is valid in their price list.
In any case, you are informed by the e-angelshop before the completion of your order.
13. Order Confirmation
Once you have selected all the products you want to buy, these will have been added to your shopping cart and the next step is to place your order and pay. To do this, you must follow the steps of the purchase process, completing or verifying the information requested at each step. Also, if you are a registered user, the file with all your orders is available in the "My Account" field. Payment can be made with Visa, Mastercard and American Express credit cards, by debit card, by PayPal by cash on delivery and by deposit in a bank account.
To minimize unauthorized access, your card details will be encrypted. Your card will be charged only if your order is sent for delivery from our warehouses. If payment is made via PayPal, the amount will be charged upon confirmation of your order. The moment you press the "Approve Payment" button you confirm that your credit card belongs. Credit cards are subject to validation and approval checks by your card issuer. If the issuer of your card does not approve the payment, we are not responsible for any delay or non-delivery and we will not be able to enter into a Contract with you.
14. Payment Methods
Payment can be made with Visa, Mastercard and American Express credit cards, by debit card, by PayPal by cash on delivery and by deposit in a bank account.
If you have chosen payment with your credit / debit card, our website refers you to the secure form for filling in your card details. Transactions are made through VIVA.
By deposit in a bank account within 2 working days from the date of the online order. The bank account in which you can deposit the money is:
Account Beneficiary: ANGELOU MARIA NIKITAS
If you wish to make the deposit in another bank, please do not hesitate to call us at +302241028380, or send us an email at firstname.lastname@example.org, or contact us via what’s up or by phone.
Then please send the proof of deposit via e-mail to email@example.com. As a reason for payment to the bank you should always give your name and order number.
15. Return Policy
Legal Right of Withdrawal
If you trade as a consumer, you can withdraw from the Contract within 14 calendar days without justification. The withdrawal period expires after the expiration of 14 calendar days from the day that you or a third party designated by you, other than the carrier, acquired physical possession or control of the products, or in the case of ordering more products after the expiration of 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired physical ownership or control of the last product.
To exercise the right of withdrawal, you can either inform the e-angelshop by calling +302241028380, or at firstname.lastname@example.org for your decision to withdraw from this Agreement explicitly. If you withdraw from this Agreement, we will refund you without delay and in any case within 14 days from the day we received the products in excellent condition (see par. 14 - non-withdrawal), all payments we have received from you, except delivery costs (except for periods with free shipping as a promotion).
The return will be made with the same payment method you used for the original transaction. In any case, you will not be charged for the first change. For each subsequent one you will be charged with the respective return cost + the cost of re-shipment.
It is considered that you have done it on time if you have delivered the products before the 14 day deadline.
You are responsible for any impairment of the products as a result of such treatment that alters their nature, characteristics and functionality.
Acceptance of the change requires proof of purchase, a copy of which will be included in the package with the product to be returned and the original packaging. Returned items should be in excellent condition with no signs of use.
IMPORTANT NOTICE When sending your products outside the EU, state that there is no value in the mail and state that you are sending our products to us for return / exchange / repair. Failure to do so may result in a refund and the parcel will not be accepted.
16. Inability to Withdraw
You may not withdraw from the Contract when the object of any of the following products is:
• When the product is tailored to the customer's needs.
• When the product has been washed.
• When used in any way.
• When it does not have all its labels.
• When it does not have its original packaging.
• When the cover has been removed from the bottom of the swimsuit. adhesive. It is NECESSARY, for reasons of hygiene, that the swimsuits are tested with underwear.
• Returns to the bottom of underwear for hygiene reasons are not accepted.
• When the product is engraved.
Your right to withdraw from the Contract applies only to products that are returned in exactly the same condition in which you received them. No amount will be refunded if the product has been used after opening, if the product is not in the same condition as it was delivered or if it has been damaged. Therefore, you need to take proper care of the products while they are in your possession. Please return the products using or including their original packaging, instructions and any other documents that may accompany the products. In any case, you must return the products together with the receipt you received upon delivery.
17. Return procedure
Upon withdrawal, the corresponding products must be returned as follows:
Returns by courier company: If you choose to return a product via courier company, you should contact us via our online contact form at +302241028380, or by writing through the live chat channel (live chat) , or at email@example.com to arrange for the receipt of the product from your home. You must return the product in the same package you received following the instructions described in the "RETURNS" section of this website.
This option does not incur any additional costs for you if it is your first return.
If you choose not to use the free refund methods available, you will incur a refund. Please note that if you wish to return the goods to us in any other way, we have the right to charge you for any direct costs we may incur in receiving the products in this way. After examining the returned product in detail, we will let you know if you are entitled to a refund.
And provided that it is within the legal deadline and that all the goods that make up the package are returned. The refund will be paid as soon as possible and in any case within 14 days from the day we receive your parcel. Refunds will always be made using the same method as when you paid for your purchase. You are responsible for the cost and risk of the products being returned to us as described above.
18. Returns of Defective Products
In case you consider that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately via phone +302241028380, or at firstname.lastname@example.org, describing in detail the product and its defect and we will give you instructions for further actions. You can deliver it to the courier company that we will send to your house. You must return the product together with the receipt you received upon delivery of the product. We will carefully review the returned product and notify you via email within a reasonable time if you are entitled to a refund or replacement (if any). The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the day we will confirm by e-mail that you are entitled to a refund or replacement of the defective product.
In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred for the return of the product. Your refund will be made using the same method of payment at the time of purchase. Your legal rights are not affected by the current legislation.
19. Right to cancel and return products ordered from abroad.
If you have ordered products through this website from another country outside Greece, the above for returns applies with the restriction that returns are made through Greek Post. At the same time we would like to inform you that you will be charged the shipping costs and return costs except in the case of defective products, where this term does not apply.
20. Liability and Disclaimer Unless expressly provided otherwise in these Terms.
Our liability in relation to any product purchased through our website is strictly limited to the amount of the purchase price of that product. Subject to the above, our liability is not excluded or limited to the following cases: a. In case of death or bodily injury due to our negligence, b. In case of fraud or fraudulent deception, or c. In any case where it would be illegal or unlawful on our part to exclude or restrict, or attempt to exclude or limit our liability. Without prejudice to the preceding paragraph and to the maximum extent permitted by law, and unless otherwise provided in these Terms, we assume no responsibility for the following losses, regardless of the cause that occurred: a. Loss of income or revenue b. Loss of commercial activity c. Loss of profits or contracts d. Loss of expected savings e. Loss of data, and f. Loss of management of working time or hours.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted to or received from this website, unless otherwise expressly stated on the website. All product descriptions, information and material posted on this website are provided "as is" and without any further warranty, either express or implied, other than warranties provided by law. In this light, if you trade as a consumer or as a user, we are obliged to deliver products that comply with the Contract, taking responsibility for any non-compliance that exists at the time of delivery. The products are deemed to comply with the Convention when: a) they conform to the description and quality described by us on this website, b) they are suitable for the purposes for which such products are normally used, and c) have the quality and performance that is normal in products of the same kind and which is reasonably expected.
To the maximum extent permitted by law, we waive all warranties, except for the benefit of consumers and users who cannot be legally excluded. What is provided in this term does not affect your rights as a consumer or user, nor your right to withdraw from the Contract.
21. Intellectual Property
You acknowledge and agree that all copyrights, trademarks and all other copyrights in relation to all material and content provided as part of the Website, are at any time owned by us or our licensors. their. Use of this material is permitted by you only to the extent expressly approved by us or its licensors. This does not prevent you from using this website to the extent necessary to make a copy of an order or the details of the Contract.
22. Viruses, Piracy and other Cybercrime
You may not make improper use of this website by knowingly transmitting viruses, trojan horses, worms and other malicious software or materials that are malicious or technologically harmful. You may not attempt to gain unauthorized access to this website and its server, or to any other server, computer or database linked to our website. You undertake not to attack the website through denial of service attack or through distributed denial of service attack. Violation of this obligation may constitute a criminal offense under applicable law. Any such violation will be reported to the competent law enforcement authorities with which we will cooperate in order to reveal the identity of the electronic offender. Similarly, in the event of such a breach, your right to use this website will be terminated immediately. We are not responsible for any loss or damage caused by a denial of service attack, viruses or other malicious software or technology that may infect your computer, its components, data or any other hardware due to its use. of this website or the download of material contained therein or similar material from another website to which this website refers.
23. Written Communication
Current legislation requires that some of the information or updates we send you be in writing. When you use our website, you accept that the communication with us will be done mainly in electronic form. We will contact you via e-mail or provide you with information by posting announcements on our website. For contractual reasons, you agree to this form of electronic communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirements under which such communication must be made in writing. This term does not affect your legal rights.
All notices sent by you to us must be submitted through our online contact form or via e-mail. Without prejudice to term 21 above and as otherwise provided, we have the right to notify you either by e-mail or at the postal address you gave us when submitting your order. The notice will be deemed to have been duly served and received as soon as it is posted on our website or 24 hours after sending an e-mail or three days from the date of sending any letter.
Sufficient proof of the delivery of each notice will be, in the case of a letter, the fact that the letter in question bears the correct address, postage and has been delivered to the post office and, in the case of e-mail, that the e-mail in question was sent to the recipient's specified email address.
25. Transfer of Rights and Obligations
The Agreement between you and us is binding on both you and our respective licensees and transferees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent. We reserve the right to transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition does not affect your legal rights as a consumer nor cancel, reduce or otherwise limit any express or implied warranty we may have made to you.
26. Events of Force Majeure
We will not be liable or liable for any failure to fulfill or delay in the performance of any of our obligations under a Contract, which has been caused by events which are not subject to our reasonable control (Event of Force Majeure). A Force Majeure event is any act, event, impossibility, omission or accident that is not subject to our reasonable control and includes specifically (but not restrictively) the following:
a. Strikes, strikes or other trade union actions. b. Social unrest, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. c. Fire, explosion, storm, flood, earthquake, landslide, epidemic, pandemic or other natural disaster. d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport. e. Inability to use public or private telecommunications networks. f. Acts, decrees, laws, regulations or government restrictions. g. Any strike, damage or accident of the shipping and postal services or other means of transport. The fulfillment of our obligations by any Contract is considered to be suspended for the period of the Force Majeure Event and the time for the fulfillment of our obligations will be extended for a period equal to the duration of that period. We will make every reasonable effort to end the Force Majeure Event or find a solution that will enable our obligations under the Convention to be met despite the Force Majeure Event.
27. Waiver of Rights
If at any time during the validity of a Contract we do not seek your strict fulfillment of any of your obligations under the Contract or any of these terms and conditions, and / or if we fail to exercise any of the rights or remedies which we are entitled to under the contract or these Terms, this does not constitute a waiver of or restriction of such rights and remedies and does not relieve you of your obligation to comply with those obligations. Our waiver of an individual claim does not constitute a waiver of any similar claim in the future. Any waiver by us of any of these Terms or of the rights and remedies we have under the Agreement shall be deemed to be valid unless expressly stated to be a waiver and notified to you in writing in accordance with the terms set forth above. concerns Notifications.
28. Partial Invalidity Clause
If a competent authority determines that any of these Terms or provisions of the Agreement are void, unlawful or unenforceable to any degree, those terms or provisions will be separated to that extent from the remaining terms and conditions which will remain in force. to the maximum extent permitted by law.
29. Full Agreement
These Terms as well as any document expressly referred to in them constitute the entire agreement between us regarding the subject matter of each Agreement and supersede any prior written or oral agreement, conciliation or settlement between us. Both you and we acknowledge that, for the conclusion of this Agreement, neither of us has relied on any statement, commitment or promise made by the other party or implied orally or in writing in the negotiations between us prior to this Agreement, except unless otherwise expressly provided in these Terms. Neither party may exercise any remedy in respect of any false statement made by the other party, either orally or in writing, before the date of each Contract (unless the false statement was made fraudulently) and the exercise of remedies. from the other party will be allowed only for any violation of the Contract, as provided in these Terms.
30. Our Right to Modify These Terms
31. Law and Jurisdiction
The use of our website as well as the Contracts for the purchase of products through it are governed by Greek law. Any dispute arising out of or relating to the use of the Website or such Contracts is subject to the exclusive jurisdiction of the Greek courts. If you enter into a contract as a consumer, this clause does not in any way affect your legal rights.
Last Updated: 25/06/2021